Privacy Policy

Last updated: January 2025

At Michelle’s Website (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Information We Collect

We may collect the following types of personal information:

• Name and surname
• Contact details (such as phone number, email address, physical address)
• Payment and billing information (when applicable)
• Website usage information (such as IP address, browser type, pages visited)
• Any other information you choose to provide to us

2. How We Collect Information

We collect personal information in the following ways:

• When you complete forms on our website
• When you contact us directly (via email, phone, or messaging services)
• Through cookies or similar technologies (if applicable)

3. Purpose of Collection

We use your personal information for purposes including:

• Providing our products and services
• Responding to your enquiries
• Processing payments and orders
• Sending important updates, marketing material, or promotions (with your consent)
• Improving our website and customer experience

4. Lawful Basis

We only process personal information where there is a lawful basis to do so, including:

• Your consent
• To perform a contract with you
• To comply with legal obligations
• Our legitimate business interests

5. Sharing of Information

We will not sell, rent, or trade your personal information. We may share it with:

• Service providers who help us operate our website or provide services
• Regulatory authorities where required by law
• Payment processors (for secure transactions)

6. Data Security

We implement reasonable security measures to protect personal information against loss, unauthorised access, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights

In terms of POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw consent to processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

8. Retention of Information

We will retain your personal information only as long as it is necessary for the purposes set out in this policy, unless a longer retention period is required by law.

9. Cookies

Our website may use cookies or similar technologies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@otmichelle.com
Phone: +27 (0)72 148 1377
Address: Unit 10 Milano Business Park
4 Plein St, Durbanville
Cape Town, 7550